What to expect from my broker?

You are wanting to use a broker to get that great home loan.  What service should they provide, and what is required of them?......

Your mortgage broker should LISTEN to your personal circumstances and requirements.  They will offer you a selection of home loans that will suit your needs, and provide a comparison between these products, highlighting the pros and cons of each.

They will complete and submit a home loan application on your behalf, and communicate with the lender and yourself until your home loan is approved and settled.


They are also required to supply you with an Internal Dispute Resolution procedure (A procedure to advise consumers of their complaints process). 

All members of the MFAA (Mortgage & Finance Association of Australia), COSL (Credit Ombudsman Service Limited) and BFSO (Banking and Financial Services Ombudsman) must not only have a procedure in place, but inform their clients of this procedure. It is so very important!


What is a mortgage broking contract?

 In many states of Australia it is currently required by law that your broker provide you with this important Contract.  

The Contract MUST include:

  • Loan amount to be obtained
  • Term of the loan
  • The maximum repayments including fees
  • The maximum interest rate
  • The date by which finance is to be obtained
  • Acknowledgement that home loan recommendations will be drawn from a range of potential lenders that does not necessarily include all lenders who offer the required form of credit
  • The name and address of your Mortgage Broker
  • ACN if applicable
  • The name and address of principals (if trading under a business name)
  • Amount of commission payable by the client
  • When and how such commission is payable
  • Statement that financial or other benefits will be received from other than the client (if applicable) including the highest and lowest amount of benefit.
  • Disclosure of whether or not the broker can recommend or determine loan conditions and the effect of these.
  • Financial or other benefits payable to third parties
  • Any interests or relationships that may influence the brokers recommendation.

 All mortgage brokers listed on our site must be members of the MFAA or FBAA, they must also be a member of an External Dispute Resolution Scheme, and be licenced, or an authorised representative.

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Disclaimer : While we have taken all reasonable care in producing the information contained on this site, we do not promise that it contains all the information you need to answer all your questions. This document is for information purposes only, and must not be relied upon as a substitute for professional services or legal advice. Mortgage Broker.com.au does not guarantee the accuracy of information provided by third parties linked to this site.

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